Gain user insights and feedback
via remote interviews
How to get the most out of customer research? No misleading assumptions,
inaccurate information, time barriers, or geographical distances - only clear opinions
of your users here and now. To get all the answers, start conducting remote interviews.
Why you need remote interviews
- Sense of confidence. Communicating with testers face to face, you are sure of every information piece getting into your hands. From now on, your product improvements are certainly moving in the right direction.
- Immediate answers to all questions. You get the tester’s answers in real time, which makes remote interviews the fastest testing practice before the product’s launch.
- Geographical diversity. Remote interviews neglect all borders and distances: you can communicate with QA experts from the comfort of your office being thousands of miles away.
- Real-time guidance. You can guide or redirect testers and follow their steps at this very moment to see the initial reaction and receive the most detailed tester’s feedback on the product.
- Research flexibility. You can make any changes in the test script on the go if you see it’s necessary for high-quality research and analytics.
Remote Interviews with Ubertesters
Remote interviews are a part of the usability testing process. Facilitators (business or product owners from your team, or our team of expert project managers) moderate the tests remotely using online interview tools with videoconferencing. It’s a vital instrument if you target customers from different countries and you need an in-depth UX analysis from real users, and need to get feedback without any delay.
Testers from across
the world
120 countries - it is the number of locations you can reach with Ubertesters. 150 supported languages - it’s a guarantee that you and the tester will understand each other. Just name us a country and business niche, and we will find the right expert for you.
Any device you
have in mind
Our testers are real users who represent your target audience. It means they use the same devices and digital products as well as have the same user habits and preferences. This is the closest you can get to your potential clients.
Professional
approach
We are highly-professional experts who can read between the lines, know numerous UX cases, and quickly answer your questions. Do you need the fastest results? Need some guidance on the process? You are in the right place.
Ongoing support
in the process
In case of facing an issue, our testers provide you with recommendations right away, during the testing process. We are here to give you meaningful and well-thought answers, considering your niche and business goals.
4 steps to launching a 5-star app
Fill up a short form with basic information about your project and your testing needs
Our project manager will get in touch with you to clarify any remaining issues
We will prepare an offer for you based on the supplied information
Our professional testers will start the functional testing process
FAQ:
What is Remote Interviews Testing?
It’s a qualitative research method where real users are interviewed remotely while interacting with your app, website, or prototype. These live sessions help you understand user behavior, pain points, and expectations in real time.
How does Remote Interviews Testing differ from usability testing?
Traditional usability testing focuses on what users do. Remote interviews go deeper, exploring why they behave a certain way, what they like or dislike, and how they perceive your product overall.
How does Ubertesters conduct remote interviews?
We recruit participants from your target audience, schedule video sessions, and guide them through structured tasks or open discussions. All sessions are recorded, analyzed, and summarized by our UX research team.
Who are the interview participants?
Real users from Ubertesters’ global community, selected based on demographics, geography, and product relevance. This ensures feedback that reflects your actual user base.
What kind of insights can I expect from these interviews?
You’ll get firsthand understanding of user motivations, frustrations, usability issues, and emotional responses along with quotes, patterns, and recommendations derived from multiple sessions.
How long are typical interviews?
Each remote interview usually lasts 30–60 minutes, depending on the complexity of tasks or discussion depth required.
Can I request interviews in multiple languages or countries?
Absolutely. Ubertesters has testers in over 150 countries, allowing us to conduct interviews in multiple languages to gather insights from local audiences.
Do you record the interviews?
Yes. Every session is recorded (with participant consent) so your team can review the conversation, observe reactions, and better understand user feedback.
How do you ensure high-quality, unbiased feedback?
Our moderators follow a neutral interview script to avoid leading questions. All sessions are reviewed by a UX lead to ensure objectivity and consistent analysis.
What types of products can benefit from remote interviews?
Mobile and web apps, SaaS platforms, eCommerce websites, enterprise tools, IoT interfaces, any product that relies on user engagement and ease of use.
Can you recruit specific audience types (e.g., gamers, fintech users, etc.)?
Yes. We can target niche user segments such as fintech users, healthcare professionals, students, or gamers — depending on your product and market focus.
Are you sure that all processes go smoothly within your digital product? In case of the slightest doubt, you need the tester’s help. We are here to give you insights.CONNECT WITH OUR EXPERTS
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