How to get the most out of customer research? No misleading assumptions,
inaccurate information, time barriers, or geographical distances - only clear opinions
of your users here and now. To get all the answers, start conducting remote interviews.
Remote interviews are a part of the usability testing process. Facilitators (business or product owners from your team, or our team of expert project managers) moderate the tests remotely using online interview tools with videoconferencing. It’s a vital instrument if you target customers from different countries and you need an in-depth UX analysis from real users, and need to get feedback without any delay.
120 countries - it is the number of locations you can reach with Ubertesters. 150 supported languages - it’s a guarantee that you and the tester will understand each other. Just name us a country and business niche, and we will find the right expert for you.
Our testers are real users who represent your target audience. It means they use the same devices and digital products as well as have the same user habits and preferences. This is the closest you can get to your potential clients.
We are highly-professional experts who can read between the lines, know numerous UX cases, and quickly answer your questions. Do you need the fastest results? Need some guidance on the process? You are in the right place.
In case of facing an issue, our testers provide you with recommendations right away, during the testing process. We are here to give you meaningful and well-thought answers, considering your niche and business goals.
Fill up a short form with basic information about your project and your testing needs
Our project manager will get in touch with you to clarify any remaining issues
We will prepare an offer for you based on the supplied information
Our professional testers will start the functional testing process
It’s a qualitative research method where real users are interviewed remotely while interacting with your app, website, or prototype. These live sessions help you understand user behavior, pain points, and expectations in real time.
Traditional usability testing focuses on what users do. Remote interviews go deeper, exploring why they behave a certain way, what they like or dislike, and how they perceive your product overall.
We recruit participants from your target audience, schedule video sessions, and guide them through structured tasks or open discussions. All sessions are recorded, analyzed, and summarized by our UX research team.
Real users from Ubertesters’ global community, selected based on demographics, geography, and product relevance. This ensures feedback that reflects your actual user base.
You’ll get firsthand understanding of user motivations, frustrations, usability issues, and emotional responses along with quotes, patterns, and recommendations derived from multiple sessions.
Each remote interview usually lasts 30–60 minutes, depending on the complexity of tasks or discussion depth required.
Absolutely. Ubertesters has testers in over 150 countries, allowing us to conduct interviews in multiple languages to gather insights from local audiences.
Yes. Every session is recorded (with participant consent) so your team can review the conversation, observe reactions, and better understand user feedback.
Our moderators follow a neutral interview script to avoid leading questions. All sessions are reviewed by a UX lead to ensure objectivity and consistent analysis.
Mobile and web apps, SaaS platforms, eCommerce websites, enterprise tools, IoT interfaces, any product that relies on user engagement and ease of use.
Yes. We can target niche user segments such as fintech users, healthcare professionals, students, or gamers — depending on your product and market focus.
Are you sure that all processes go smoothly within your digital product? In case of the slightest doubt, you need the tester’s help. We are here to give you insights.
Get in touch, fill out the form below, and an Ubertesters representative will contact you shortly to find out how we can help you.
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