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Ubertesters Privacy and Cookie Policy

General Information

This Privacy and Cookie Policy (the "Policy") becomes effective on May 30, 2018 for all users. Prior to May 30, 2018, the version of the Privacy Policy found here remains effective.

If at any time you are concerned or have questions about how we might be handling your data, please reach out to our Data Protection Officer at privacy@ubertesters.com.

Ubertesters (“the company”, “Ubertesters”,”we,” or “us”) takes your privacy seriously. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. We, as the Data controller, explain in this Policy how we collect, process and/or use information that we receive via our websites (located at http://www. Ubertesters.com, including without limitation all sub-domains thereof on which this Privacy Policy is posted (collectively, the “Site”), emails we send, and mobile applications (collectively, the “Platform”) that link to this Policy, as amended from time to time. This Policy describes how Ubertesters collects, processes, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access, and correction of your personal information. For purposes of this Policy, personal information shall mean any information relating to an identified or identifiable natural person. By accessing or using our Site or dashboard, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

This Policy applies only to information we collect, process and use through the Platform. This Policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us.

When accessing our Website Ubertesters will learn certain information about you during your visit and record some information. How we will handle information we learn about you or recorded depends upon what you do when visiting our site.

If you visit our site to read or download information on our pages, we collect and store only the following information about you: The name of the domain from which you access the Internet. The date and time you access our site.

If you identify yourself by sending us an e-mail containing personal information, then the information collected will be solely used to respond to your message, or send you updates alongside sales and marketing messages from time to time.

Information gathering and information you give us

Personally Identifiable Information that we collect from our visitors through the Website.

We collect information about you to provide our services. In order for us to best provide our services to you (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. This means that the data collection is largely necessary for fulfilling the relationship we have with you, and where that is not the case, we have a legitimate interest in collecting the information described below.

In the course of using the Website, visitors may provide us with certain personally identifiable information. This refers to information about visitor’s that can be used to contact or identify them, and information on their use of and activities at the Website that may be connected with them (“Website Personal Information”). Website Personal Information that we collect may include, but is not limited to, a visitor’s name, telephone number, time zone, credit card details or other billing information, email address, home and business postal addresses, and Apple iOS Unique Device Identifier (UDID). Website Personal Information may also include information the visitor supply to us concerning their preferences and interests expressed in the course of use of the Website.

When visitor’s visit the Website to use the Service, our servers automatically record information that their browser or device provides to us. This information may include, but is not limited to, the visitor’s computer or device’s Internet Protocol address, browser type, the web page it was visiting before it came to the Website and information it searches for on the Website. Like many websites, we may also use “cookies” to collect information. Please refer to our Cookie Policy to learn more about it.

When a visitor uploads mobile applications (“App(s)”) to the Website, we may also record certain information related thereto, such as user behavior and application usage. Other recorded information may include the number of times a visitor installs an App, the number of Apps a visitor has access to, the number of times a visitor views an App’s description, and whether a visitor tries to install an App without being authorized to. Apps, IPAs, provisioning profiles and other application sensitive information remain the visitor’s property and shall not be part of the Website Personal Information. We make no claim to ownership of any Apps unless created and uploaded by us.

When a Developer includes the Ubertesters SDK in an App, we receive certain “User Information” that will help the Developer improve the App experience. User Information is comprised of: activities timestamp, App version, User’s device name, device model, language, carrier, architecture, network state (i.e. wifi or cellular data), events, errors and the User’s last action in the App. The User Information also includes a device identifier, such as the handset’s UDID.

Cookie Policy

This Cookie Policy describes how Ubertesters (“the company”, “Ubertesters”,”we,” or “us”) uses Cookies and similar technologies.

Cookies

A cookie is a small data file that we transfer to the visitor’s computer’s hard disk, mobile phone, or other device for record-keeping purposes. We may use “persistent cookies” to save the visitor’s registration ID and login password for future logins to the Website; and we use session ID “cookies” to enable certain features of the Website, to better understand how visitor’s interact with the Website and to monitor aggregate usage and web traffic routing on the Website. Cookies may also be set by other websites or services that run content on the page you’re visiting. The visitor can instruct its browser, by changing its options, to stop accepting cookies or to prompt before accepting a cookie from the websites it visits. If the browser does not accept cookies, however, it may not be able to access all portions of the Website or all functionality of our services.

How can you opt-out of cookies?

To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services. Ubertesters and our third party partners also collect information using web beacons (also known as “tracking pixels”).

You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Services.

How we use cookies?

Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically we use Cookies on the Site for the following purposes:

Analytical Purposes We use cookies to analyze user activity in order to improve the Site. For example, we can use cookies to look at aggregate patterns like the average test cycles that users or organizations perform. We can use such analysis to gain insights about how to improve the functionality and user experience of the Site and platform.
Your Preferences & User Experience We use cookies to gather certain information about users, such as browser type, server, language preference, and country setting, in order to store user preferences on our Site to make your user experience more consistent and convenient. In addition, we use cookies to maintain your logged in state when you visit our Site repeatedly. We may also use your IP address to determine your geographic location in order to provide you with the most relevant search results.
Marketing and website analytics We use cookies from third-party partners such as Google, Yandex Metrics, HubSpot, LinkedIn, and Facebook for marketing purposes. We use multiple web analytics tools provided by service partners such as Google Analysis, Facebook, Tawk.to, and Yandex to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information, and have live chat capability with our visitors. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside.
Security Purposes We use cookies to limit certain types of cyber attacks.
How We Use Information we collect

We use personal information (a) to provide programs, services, products and information that you request; (b) to enhance, improve, operate, and maintain our programs, services, products, websites, and other systems; (c) to prevent fraudulent use of our programs, services, products, websites, and other systems; (d) to prevent or take action against activities that are, or may be, in violation of our Terms of Use or applicable law; (e) to tailor advertisements, content, and other aspects of your experience on and in connection with the Site; (f) to maintain a record of our dealings with you; (g) to better understand a visitor’s needs and interests (h) for other administrative purposes; and (i) for any other purposes that we may disclose to you at the point at which we request your personal information, and pursuant to your consent.

We may also use personal information you provide to contact you regarding products, services, and offers, both from ourselves and from third parties, that we believe you may find of interest. If you decide at any time that you no longer wish to receive any such communications, please follow the “unsubscribe” instructions provided in any of the communications sent to you , or update your “account settings” information by logging into your account on the Site and make the changes. If this unsubscribe function is not available in the ‘account setting’, please send us and e-mail to info@ubertesters.com.

User Information will be stored on our secure services. We may also aggregate the User Information for other reporting. We will not sell or expose the User Information to third parties.

Although we take best efforts to protect User Information, we are not responsible for use by any Developers of any data about their Users (including but limited to their testers). Users are solely responsible for any data about their own users (including their testers) and protecting their privacy.

When we collect any information that does not identify you as a specific natural person (“Non-Personal Information”), we are permitted to use and disclose this information for any purpose, notwithstanding anything to the contrary in this Policy, except where we are required to do otherwise by applicable law. Examples of Non-Personal Information include: physical location informationÍž demographic information, including gender, dates of birth, ZIP codes, etc.; or any personal information that has been anonymized, aggregated or de-identified. If we combine any Non-Personal Information with your personal information (such as combining your ZIP code with your name), we will use and disclose such combined information as personal information in accordance with this policy. Similarly, if applicable law requires that we treat certain Non-Personal Information as personal information, we will use and disclose this information as personal information in accordance with this policy.

Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

  • We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose;
  • You registered as a user or a tester with us and would like to provide testing services as part of our crowd testing services; or
  • We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. ‘the testing company’ or ‘our client’) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services or acting as our tester.

Information sharing and disclosure

The information we collect is used to improve the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  1. It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
  2. We transfer information about you if Ubertesters is re-organized, acquired by or merged with another company. In this event, Ubertesters will notify you before information about you is transferred and becomes subject to a different privacy policy.
  3. Corporate affiliates (for example, a subsidiary or parent corporation) and/or the company’s service providers (like fulfillment, hosting, or payment service providers), but only for their use to provide the requested service.
  4. Service Providers, Business Partners and Others. We may employ third party companies and individuals to facilitate our services, to provide the Services on our behalf, to perform Website-related services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Website’s features) or to assist us in analyzing how the Website and Services are used. These third parties have access to your Website and User Personal Information solely for purposes of performing these tasks on our behalf. We intend to make reasonable efforts to ensure that these third parties execute industry standard confidentiality agreements to protect Website and User Personal Information.
  5. Right to Reference. Unless you provide express written notice otherwise, the Company shall have the right to reference and refer to the usage of, and relationship with, you or your company, which may be determined by the domain used in your registered email account. No press releases shall be made without your written consent.

You should be aware that any information you provide in blogs, forums or similarly non-private areas of the Site may be read, collected, and used by others who access these areas, and this information is not personal information for the purposes of this Privacy Policy. To request removal of your personal information from these areas, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Updating your Information And Contact Preferences

A visitor may review, update, correct or delete the Website Personal Information provided in its registration or account profile for Ubertesters by logging into your account on the Site and make the changes. In the case that such changes are disables for certain ‘roles’ within the platform, users should contact us at support@ubertetsers.com with the requested update/change and we will respond promptly.

How we protect your personal information

Ubertesters uses reasonable efforts to protect your personal information against unauthorized access and unauthorized alteration, disclosure or destruction. However, we cannot guarantee that your personal information will be absolutely protected. For example, your personal information may be affected by actions outside of our control, such as computer “hacking” and physical theft. You acknowledge that you provide your personal information at your own risk.

Data Storage and Security

Ubertesters uses third party vendors and data hosting service providers in the United States to provide the necessary hardware, software, networking, storage, and related technology required to run Ubertesters and the information we collect and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.

You are responsible for keeping your username and password secret. Once you have registered with us, we will never ask you for your password. Please create a unique password for your Ubertesters account and do not use it for any other web services or applications.

Although Ubertesters owns the code, databases, and all rights to the Ubertesters application, you retain all rights to your data.

Choices Regarding Your Personal Information

In addition to your rights outlined above, if you are an individual member of Ubertesters, or if you are a tester or part of an organization in our platform, you can manage your account settings in the “Account Settings” page on the Platform. If you’d like to close your Ubertesters account, or opt out of receiving promotional communications from us, you can do so by sending a request e-mail to optout@ubertesters.com and we will respond promptly. If you would like to limit the use or disclosure of your Personal Data collected or stored by us, please notify us at privacy@ubertesters.com so that we may consider and respond to your request in accordance with applicable law.

We will send you notifications and if, and to the extent, you have opted-in to promotional communications, or other messages using the contact information (e.g., your email address, your mobile device identifier) you provided to us when you registered or when you requested information from us. You may opt-out of continuing to receive optional messages by following the instructions included in each message. Or, you will need to separately opt-out of receiving our various blog post update emails by unsubscribing to each blog that you have originally subscribed to.

We will send you service-related announcements when we believe it is necessary to do so. Generally, you cannot opt-out of these announcements, which are not primarily promotional in nature. If you do not wish to receive these announcements, you have the option to delete your account. In some cases, you can stop or limit the information we collect by automated means.

Close Your Account

If you’d like to close your Ubertesters account, you can do so by sending a request e-mail to support@ubertesters.com and we will respond promptly. When you close your account, you will no longer have access to any information you posted on our platform, including but not limited to any posted issues, builds, device list, test cases, and any content you have submitted will be pulled from the display on the Platform, but we reserve the right to keep any information in a closed account in our archives that we deem necessary to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements. If, after you close your account, you wish to know which personal information we keep you can proceed in accordance with your rights set out above.

How Long We Keep Your Personal Information

We keep your personal information only so long as we need it to provide the Platform to you and fulfill the purposes described in this Policy, or, if you register as a tester, until you ask us to remove your information and opt-out. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

International Visitors

Our servers and data centers are located in the United States. If you choose to use the Site from outside the U.S., then you should know that you are transferring your personal information outside of your region and into the U.S. for storage and processing. By providing your personal information to us through your use of the Site, you agree to that transfer, storage, and processing in the U.S. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Site. You should know that each region can have its own privacy and data security laws, some of which may be less stringent as compared to those of your own region.

When we share information about you within and among Ubertesters corporate affiliates, we make use of standard contractual data protection clauses, which have been approved by the European Commission, and we rely on the EU-U.S. and Swiss-U.S. Privacy Shield Framework to safeguard the transfer of information we collect from the European Economic Area and Switzerland.

Child specific terms

This Website is not directed to children under 18 years of age. We do not knowingly collect Website Personal Information or User Information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Website Personal Information or User Information without their consent, he or she should contact us at info@ubertesters.com. If we become aware that a child under 13 has provided us with Website Personal Information or User Information, we will delete such information from our files.

Changes to this privacy policy

Ubertesters may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Ubertesters primary account holder account or by placing a prominent notice on our site or platform dashboard.

We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Platform or our website is subject to the most current effective version of this Policy.

Questions

If you have any questions on our Privacy Policy, kindly let us know through our contact form or by sending an e-mail to info@ubertetsers.com or privacy@ubertesters.com.