Mystery Shopping Testing

In an increasingly competitive marketplace the quality of service often determines whether a customer buys or doesn’t buy and whether they will visit again. Mystery shopping is a process in which the organization is able to measure the overall quality of the customer experience and purchase process, by secretly using real unbiased people to follow the complete and full shopping cycle. The organization receives a complete feedback report to provide insight on the way customers perceive their brand, and to allow the organization to improve its performance.

Hire testers

INCREASE THE QUALITY OF YOUR DIGITAL SHOPPING

Relevant Customer Feedback. Get customer feedback about shopping from any point in the world, reflecting the true user experience of the target group in a fast and objective manner.
Interaction Online and Offline. It helps evaluate the app’s user-friendliness in an online shop and salespeople’s performance in a physical offline store.
Consumer Analysis. You will clearly understand what aspect of your store needs attention and adjustment to work more efficiently and satisfy your end-users in a better way. The outcome will improve your customer service and client’s retention.
Improved brand’s image. More happy clients mean higher incomes. You can get to the market’s top if more users will spread the word about your business and strengthen your brand equity.

MYSTERY SHOPPING WITH UBERTESTERS

THE GLOBAL TESTING POWER

With Ubertesters, you reach out to a large number of experts all over the world (120+ countries) who own the same devices as your target audience. We make mobile device testing, or a visit to a physical store location, a real-life experience procured by your target audience. Testing is done in real-time, using testers from the actual target market, providing real-life insights.

HIGH DEVICE COVERAGE

We complete test tasks using the typical devices owned by your customers. Be it laptops or smartphones, we will cover them all and provide you reports on every device, considering operating systems, their versions, and carrier used.

AGILE APPROACH

Our experts adhere to the agile principles, and they can quickly adapt to your project’s workflow and watch for its deliverables. This includes solving challenges such as customs release, shipping companies’ issues, traveling expenses to the store, providing purchase money to testers, and more.

COST-EFFECTIVE models

Objective assessment of how your shop works, how the seller answers, how quickly the order is completed, how good is the help of customer support people online. All these become available with Ubertesters team. So mystery shopping with Ubertesters is an extremely cost-effective method.

4 steps to launching a 5-star app

Fill up a short form with basic information about your project and your testing needs

Our project manager will get in touch with you to clarify any remaining issues

We will prepare an offer for you based on the supplied information

Our professional testers will start the functional testing process

CONNECT WITH OUR EXPERTS

Are you sure that all processes go smoothly within your digital product purchase flow? Are you positive that your floor salespeople in your physical shop are providing superior customer service? In case of the slightest doubt, you need our tester’s help. We are here to send them to your actual stores and give you the needed insights.