Mystery Shopping
Testing
Mystery shopping helps businesses evaluate service
quality by using real, unbiased shoppers to assess the
full customer experience. The resulting report reveals
how customers perceive the brand and guides
performance improvements.
See Your Customer Experience Through Their Eyes
In today’s crowded marketplace, exceptional service isn’t just nice — it’s decisive. Mystery shopping gives you an unfiltered view of how your customers really perceive your brand, whether online or in physical locations. With Ubertesters, you’ll uncover where you meet expectations—and where you fall short.
Trusted by some of the world's smartest companies
INCREASE THE QUALITY OF YOUR DIGITAL SHOPPING
- Relevant Customer Feedback. Get customer feedback about shopping from any point in the world, reflecting the true user experience of the target group in a fast and objective manner.
- Interaction Online and Offline. It helps evaluate the app’s user-friendliness in an online shop and salespeople’s performance in a physical offline store.
- Consumer Analysis. You will clearly understand what aspect of your store needs attention and adjustment to work more efficiently and satisfy your end-users in a better way. The outcome will improve your customer service and client’s retention.
- Improved brand’s image. More happy clients mean higher incomes. You can get to the market’s top if more users will spread the word about your business and strengthen your brand equity.
MYSTERY SHOPPING WITH UBERTESTERS
THE GLOBAL
TESTING POWER
With Ubertesters, you reach out to a large number of experts all over the world (120+ countries) who own the same devices as your target audience. We make mobile device testing, or a visit to a physical store location, a real-life experience procured by your target audience. Testing is done in real-time, using testers from the actual target market, providing real-life insights.
HIGH DEVICE
COVERAGE
We complete test tasks using the typical devices owned by your customers. Be it laptops or smartphones, we will cover them all and provide you reports on every device, considering operating systems, their versions, and carrier used.
AGILE
APPROACH
Our experts adhere to the agile principles, and they can quickly adapt to your project’s workflow and watch for its deliverables. This includes solving challenges such as customs release, shipping companies’ issues, traveling expenses to the store, providing purchase money to testers, and more.
COST-EFFECTIVE
models
Objective assessment of how your shop works, how the seller answers, how quickly the order is completed, how good is the help of customer support people online. All these become available with Ubertesters team. So mystery shopping with Ubertesters is an extremely cost-effective method.
4 steps to launching a 5-star app
Fill up a short form with basic information about your project and your testing needs
Our project manager will get in touch with you to clarify any remaining issues
We will prepare an offer for you based on the supplied information
Our professional testers will start the functional testing process
FAQ:What is mystery shopping testing?
Mystery shopping testing evaluates the full customer experience from browsing and purchasing to delivery and support using real shoppers who interact with your product or service just like genuine customers would.
Why is mystery shopping testing important?
It reveals how your business performs in real conditions. From app usability to order fulfillment, it helps identify weak points in user experience, customer service, communication, and logistics that traditional QA might overlook. This real-world perspective ensures your customers receive a consistent and satisfying experience across every touchpoint.
What can be tested with mystery shopping?
Anything involving customer interaction: mobile apps, eCommerce websites, retail platforms, delivery and logistics systems, or subscription-based services. We can test both digital flows and physical order fulfillment.
What kind of insights will I get?
You’ll receive detailed reports covering user experience, communication quality, payment flow, packaging, delivery time, customer service responsiveness, and refund or complaint handling. Every issue is documented with screenshots, videos, and detailed notes.
Can mystery shopping testing include real payments and refunds?
Yes. We can execute real transactions to verify that payment gateways, confirmation emails, and refund processes function correctly.
How do you report the findings?
You’ll receive a comprehensive report through the Ubertesters’ robust platform that includes screenshots, test recordings, issue summaries, and detailed observations on each step of the shopping process.
Can I combine mystery shopping testing with other QA services?
Yes. It’s often combined with payment, localization, or usability testing to verify not only how well the purchase flow works but also how it feels to real users across countries and languages.
Can you perform cross-border or regional mystery shopping tests?
Yes. Ubertesters has testers in over 150 countries, allowing you to assess your customer experience across different regions, currencies, and delivery providers.
What types of issues can mystery shopping uncover?
We often find hidden issues such as incomplete payment confirmations, inconsistent delivery tracking, misleading offers, packaging errors, and poor after-sales support.
Do you offer mystery shopping testing for specific industries?
Yes. We support eCommerce, retail, logistics, fintech, travel, and food delivery sectors, tailoring tests to the exact customer journeys that matter most in your business.
What happens after the testing cycle?
We provide an actionable summary highlighting key findings, recommended improvements, and potential process optimizations to help you enhance overall customer satisfaction.
Can you run recurring or seasonal mystery shopping campaigns?
Yes. Many brands run ongoing or quarterly test cycles to continuously monitor service quality, delivery consistency, and staff or partner performance.
What is mystery shopping testing?
Mystery shopping testing evaluates the full customer experience from browsing and purchasing to delivery and support using real shoppers who interact with your product or service just like genuine customers would.
Why is mystery shopping testing important?
It reveals how your business performs in real conditions. From app usability to order fulfillment, it helps identify weak points in user experience, customer service, communication, and logistics that traditional QA might overlook. This real-world perspective ensures your customers receive a consistent and satisfying experience across every touchpoint.
What can be tested with mystery shopping?
Anything involving customer interaction: mobile apps, eCommerce websites, retail platforms, delivery and logistics systems, or subscription-based services. We can test both digital flows and physical order fulfillment.
What kind of insights will I get?
You’ll receive detailed reports covering user experience, communication quality, payment flow, packaging, delivery time, customer service responsiveness, and refund or complaint handling. Every issue is documented with screenshots, videos, and detailed notes.
Can mystery shopping testing include real payments and refunds?
Yes. We can execute real transactions to verify that payment gateways, confirmation emails, and refund processes function correctly.
How do you report the findings?
You’ll receive a comprehensive report through the Ubertesters’ robust platform that includes screenshots, test recordings, issue summaries, and detailed observations on each step of the shopping process.
Can I combine mystery shopping testing with other QA services?
Yes. It’s often combined with payment, localization, or usability testing to verify not only how well the purchase flow works but also how it feels to real users across countries and languages.
Can you perform cross-border or regional mystery shopping tests?
Yes. Ubertesters has testers in over 150 countries, allowing you to assess your customer experience across different regions, currencies, and delivery providers.
What types of issues can mystery shopping uncover?
We often find hidden issues such as incomplete payment confirmations, inconsistent delivery tracking, misleading offers, packaging errors, and poor after-sales support.
Do you offer mystery shopping testing for specific industries?
Yes. We support eCommerce, retail, logistics, fintech, travel, and food delivery sectors, tailoring tests to the exact customer journeys that matter most in your business.
What happens after the testing cycle?
We provide an actionable summary highlighting key findings, recommended improvements, and potential process optimizations to help you enhance overall customer satisfaction.
Can you run recurring or seasonal mystery shopping campaigns?
Yes. Many brands run ongoing or quarterly test cycles to continuously monitor service quality, delivery consistency, and staff or partner performance.
CONNECT WITH OUR EXPERTS
Are you sure that all processes go smoothly within your digital product purchase flow? Are you positive that your floor salespeople in your physical shop are providing superior customer service? In case of the slightest doubt, you need our tester's help. We are here to send them to your actual stores and give you the needed insights.
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