Money back guarantee

The ‘Happy Testing’ guarantees

To get a full refund within the 10 first hours of starting the test project, simply fill in the Refund Form.

We provide Crowd testing; a method where the app/web testing is done by a large group of professional QAs that conduct the testing under real-life conditions, instead of doing it only within the internal QA team of the organization. The crowd is managed by our own project manager giving the customer only one point-of-contact and the peace of mind that the testing will be done according to the requirements.

If the crowd testing project does not meet your expectations within the first 10 hours of testing of the start date and delivery of the results, you can get your money back. Guaranteed*!

We will ask why you do not like the project results, and would like to get your answer.

How does the refund work?

If you are unhappy with the provided testing results within the first 10 hours of the testing project, you may request a full refund on the total amount paid by following the steps below:

  1. Complete the Ubertesters Money Back refund form below. Please make sure you fill in all the fields including a detailed reason for asking for the refund.
  2. When Ubertesters receives your refund form we will issue you a refund payment via the same payment method used by you to pay for your project for the net purchase price (excluding tax and any applicable discounts).
  3. Please allow up to thirty (30) days for us to receive your refund request and process your refund. Once the refund is confirmed, we will send you an e-mail confirmation of your refund, and the total amount of the refund being paid to you.

Questions?

If you have a question about the Money Back Guarantee Program, please check out the FAQ below or contact us.

What is the Ubertesters ‘Money-Back-Guarantee’ program?
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We guarantee our customer’s satisfaction with our crowd testing results and want to make sure that our customers chose us to conduct their testing needs with full confidence that if they don’t get the required level of ‘issue’ reporting, they can get their money back.

What are the ‘Money-Back-Guarantee’ program details and rules?
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To be eligible for the ‘Money-Back-Guarantee’ program, the customer must buy and pay for a minimum of 100 testing hours in advance (bank of hours) to be used in the following 4 months. If for some reason the customer doesn’t like the testing results within the first 10 testing hours, they can fill the refund request and get full refund for the full 100 hours that were paid in advance.

I paid for 100 hours and realized after 9 testing hours that I’m unhappy with the results. Will I get the refund on the full paid 100 hours, or only for the remaining balance of 91 hours?
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We are committed to our full money back guarantee program. If you are unhappy with the testing results and realize it within the first 10 testing hours (and inform us about it) you will get the full refund on the full 100 hours paid. You just need to follow the required steps.

I paid for 100 hours and realized after 20 testing hours that I’m unhappy with the results. Will I get the refund?
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No. The money back guarantee program is only valid within the first 10 hours of testing. We assume that the results provided within the first 10 hours will allow you to assess the level of issues provided and decide whether it meets your requirements. If you are totally unhappy with the results after the first 10 hours you may discontinue the project and get the refund on the remaining hours that were not used, however, as we already paid the testers for the work they performed we can’t refund you on the testing hours that were delivered.

What about the initial one-time kick off fee that I paid. Can I get the refund on this amount as well?
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No. The one time kick off fee is paid for the project management team prior to actually starting the project. We need to carefully study the tested app, discuss the requirements with the client, work on the test plan, establish the team, train the team members, etc. This is done prior to starting the project and is not part of the testing hours conducted by the testers.

Can I spend the batch of purchased hours for one project/platform only or can split between different projects?
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There are no restrictions on the number of projects. You can use the purchased testing hours on any project you want to test with us, not necessarily one project/platform only.

Our community is important to us!

We are sorry to hear that you are not satisfied with our crowd testing solution. We are happy to give you a full refund within the first 10 testing hours of the project start date and delivery of results. Just fill in the form below and let us know.

Thank you for your request.

One of our representatives will contact you shortly.

Program Eligibility

Unsatisfied with the testing project - If you are unhappy with the test project and testing results and the project is still within the first 10 hours of testing, please contact the Ubertesters Support Center at support@ubertestrs.com, inform us in writing that you wish to stop the project, and they will handle your inquiry.

Minimum purchase – to be eligible for the money back guarantee program you must have purchased a minimum ‘bank of hours’ of 100 hours and fully paid for it.

Time limit – to be eligible for the money back guarantee program you must have used the first 10 paid hours within 1 month of the date of purchase.

Limit 1 Refund. You may conduct no more than one (1) Ubertesters Money Back Guarantee Program refund per 12-month calendar period per name of user or organization and/or from the same mailing address and/or e-mail address.

Customer must perform a good-faith analysis of the test project.

The Ubertesters Money Back Guarantee Program is for new Ubertesters customers who have not previously used the Ubertesters crowd testing solution.

Refund will be provided on testing hours only. If there are any other out-of-pocket expenses such as driving time, or any other expense that was agreed upon in advance – this expense will not be refunded.