Below you’ll find answers to the questions we get asked the most about the Ubertesters
software testing services, QA management platform, and general QA support.
If you have a question that you can’t find the answer to, please Contact Us
Yes, please take a look at our Step-by-step instruction for Ubertesters organization’s manager (https://ubertesters.com/privacy-old/).
The reason for the error message you get is because every time there is a new build uploaded, you must change the build number. Otherwise it recognizes the build as one that already exists. Please change the new build number.
Yes, the build size restriction is 1 GB.
In the latest Ubertesters SDK versions, starting with v 2.0.2 from Oct 2, 2014, the project ID is replaced with an “Organization Token”. The project ID`s are still supported for the existing projects, but all the projects that are created should use an “Organization token” parameter as described in Ubertesters SDK integration guide.
The first build of the project can be uploaded by the project member with the ‘Admin’ or ‘Manager’ status. The further builds can be uploaded by every project member.
With Ubertesters you can track all the reported issues with the help of notification system.
The email notifications can be configured in the way convenient for a user.
There are three notification statuses
Watching – the user with such a status gets the email notification each time somebody reported an issue or edited it in Ubertesters account. The admins and managers get this status by default
Non-watching – the user will gets the email notifications about the updates in the issues he’s involved in. (the issues he created, edited or commented on).
Ignoring – the user is not getting the email notifications about the updates in any issues of the project. The notification status is set on the project level. You can set different statuses for different projects.
When installing the Ubertesters hub at the first time, you will be asked to allow the Ubertesters Network Service profile installation. The profile is required to retrieve device’s hardware information such as UDID, screen resolution and operating system version.
After the installation this profile will be available in your device settings (Settings > General > Profiles).
There is no need to re-install the provisioning profile even if you re-install Ubertesters hub or removed the profile as the device info is already saved in the system.
If you would like to remove the profile, please navigate to Profiles section on your device, select Ubertesters profile and click ‘Remove’.
Owner is the person who created the organization. He has an access to all the Ubertesters functionality.
The owner has the right to:
Admin is an organization member who has full access to the organization and project settings. However the admin cannot remove an account owner from the account.
Member is an organization user who has no access to billing and do not have right to delete the organization or its members. In comparison with admin Member has no right to:
On the project level both, the admins and members can be granted the following roles:
Manager – has full access to the project. He can :
QA, Developer – do not have access to Administration section. They cannot add new members or check the member’s list. The QA and developer has right to:
Beta tester – is project member whose access to the project is limited to the reported feedback only. On the mobile device, he can only report feedback. Usually this role is granted to the external testers, beta testers or other members who should not have access to project details or resources.
These devices belong to team members that have been granted to install this build.
The list shows all devices that belong to team members that haven’t been granted the permissions for testing this build. Set the permissions to ‘On’ if you would like them to install the build.
This list shows provisioned devices that belong to Ubertesters members who are not in the project team. You can add these members to project team and grant them permission for testing this build.
This list shows provisioned devices UDID that aren’t connected with any Ubertesters member. Please ask the member to register in Ubertesters system.
Ubertesters have special SDK for such cross-platforms as Unity, Xamarin, Phonegap/Cordova, Appcelerator. You can also upload any .ipa/.apk file created with in cross-platforms without SDK.
Since iOS 10, Apple decided to have stronger control over target advertising, ‘Limit Ad Tracking’ setting is enabled by default on the devices with iOS 10 and higher. To collect the required information about your device, Ubertesters requires to disable ‘Limit Ad Tracking’ on the devices you would like to install your builds on.
This can be done in the following way:
Go to Settings > Privacy > Advertising > Limit Ad Tracking
After this the system will prompt you to install Ubertesters profile, please check installation guide.
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