Cricket Wireless
Case Study
Industry: Telecommunications
Company website: www.cricketwireless.com
Company size: 1,001–5,000 employees.
Location: United States
Test object: Newly manufactured OEM mobile devices with AT&T SIM cards
Testing Type: IFriendly User Testing (FUT) and real-world device acceptance testing
Platform: Android
Challenges
Before working with Ubertesters, Cricket faced several limitations in its internal testing process:
- Lab environments did not reflect real-world network conditions
- Internal QA resources could not scale nationwide
- Short test periods failed to capture long-term device behavior
- No infrastructure for managing device logistics across the country
- No structured way to collect daily user feedback over extended periods
Cricket needed real users, real network conditions and multi-week usage data to make reliable device acceptance decisions.
Outcome
The Friendly User Testing program provided critical insights that influenced Cricket’s device acceptance decisions:
- Identified issues not visible in controlled lab environments
- Revealed long-term performance and UX patterns under real usage
- Delivered actionable data for device refinement before mass production
- Enabled stronger, evidence-based decisions on retail readiness
This type of real-world validation would have been extremely difficult to achieve through internal testing alone.
Why Ubertesters
Providing a cost-effective, customer-oriented, and highly flexible service, Ubertesters appeared to be the winner in a competition with our crowdtesting counterparts.
The large community of globally certified reliable testers, in more than 120 countries and thousands of cities, allowed the client to get testers in the specific location, and with any required device, operating system, or carrier. The testers were willing to meet the challenging test requirements and conduct testing fast and in a trustworthy manner.
Another factor that pushed the customer to choose Ubertesters as a preferred testing provider was the many positive references received from a list of our current customers. With all that being said Ubertesters proved their name as one of the best and trusted global crowdtesting providers to meet any challenge presented by our clients.
