Jibb

Case Study

Industry: Information Technology & Services

Company website: www.jibb.ai

Company size: 25-50 employees

Location: Australia

Test object: Jibb app

Testing Type: Exploratory testing, Usability testing, Functionality testing, UX

Platform: Android & iOS

Brief information about
the company

JIBB makes hybrid learning and meeting environments more engaging than ever by turning a physical dry erase board or whiteboard into an online whiteboard using any webcam for real-time collaboration. JIBB’s online technology allows getting a clear, digitized version of the handwritten content from any physical surface such as a whiteboard, lapboard, or piece of paper directly on your screen to change the way companies conduct meetings.

Challenges

JIBB wants to conduct extensive crowd testing around the world with unique requirements. JIBB’s online solution includes the need to test with relevant hardware such as whiteboards, laptops, or a piece of paper, as well as testing in groups (several people, from different parts of the world to test at the same time using different handwritten content). Also, some testers were required to test behind a corporate firewall or a VPN. It was necessary to provide coverage of tests both with a variety of devices and diversity of operating systems.
The test plan included three main areas of testing.

First – testing in small groups, while using a whiteboard or paper, making sure that the written content is projected onto the devices of the other testers. The second part was intense functional testing, in which testers were using the cameras of their mobile devices and sheets of white paper with text. The third part was to understand how the app’s functionality will perform in a real business environment and how it will interact with corporate VPNs.

Solution

Ubertesters designed a comprehensive crowd testing and real user testing program built for global ecommerce and payment testing, mirroring genuine customer behavior across real-world customer journeys, including post-purchase flows. Rather than simulating transactions, our testers conduct real purchases using actual addresses and payment methods, providing ground-truth insights that no lab environment can replicate. Test cycles run on a rolling basis across active markets, with structured findings delivered to the client team through detailed reports that highlight issues by severity, market, and journey stage, enabling fast prioritization and resolution

Solution

The demanding requirements to use several dozen real testers, some to test in groups at the same time while using physical writing tools, and at the same time performing functionality, usability, and UX testing was a perfect fit for the Ubertesters crowdsourced testing service. Crowdsourced testing was the only possible way to meet the set of these strict requirements. With a large and trusted testers’ community that is spread all over the world, Ubertesters was able to build the right team, using their own devices and whiteboards, for this complicated test project that included grouped testing, performing other test requirements, and executing different test cases while meeting the strict deadlines as presented by the customer. On top of it, the Ubertesters project manager was able to create the unique testing matrix required to include all test scenarios, and then orchestrate the testing process to ensure the success of the test project.

Outcome

Thanks to a team of 50+ testers around the world who downloaded the app, received test cases, and began to perform testing tasks, the goals of the project were fully achieved. The testing team was able to cover multiple mobile platforms and complete all required test cases and different scenarios. Some testers used a corporate firewall or VPN, while others did not. Some testers tested individually and some in different-sized groups. The testers reported dozens of usability and functionality issues, some communication issues, and many UX/UI improvement suggestions, and gave the customer the objective feedback they were looking for.

The customer received important and detailed feedback, from real people from their actual target market and target segment to help the customer significantly improve the application and make the process of transferring information comfortably. The Ubertesters project manager was there at all stages to organize the test cycle for perfect execution. The final report, together with all reported issues by the testers allowed JIBB to improve the product significantly and the outcome was many new users and thousands of positive reviews received.

Key Success Factor

The success of this engagement comes down to authenticity and scale: real testers, real transactions, and real local conditions across every key market managed end-to-end by Ubertesters with minimal internal involvement from the client. Four-plus years of continuous global testing have allowed quality standards to evolve alongside the platform and its growing partner network.

Why Ubertesters

When your platform powers hundreds of brands across 200+ markets, there is no room for inconsistency in the customer journey. The complexity of validating real order, fulfillment, and returns flows across a distributed retailer network in authentic local conditions requires a partner with global reach, real-user authenticity, and the operational depth to run it all. That’s what Ubertesters delivers.

Real testers, real transactions. Not synthetic scripts. Genuine purchases with authentic payment methods and real delivery addresses.
Global tester network. Local testers in every key market provide country-specific insights that no remote team can replicate.
Minimal internal overhead. Ubertesters manages the entire testing cycle, from tester coordination to detailed reporting, with minimal time or resource demands on the client’s team.
Long-term reliability. Four-plus years of continuous engagement reflect the depth of trust and consistency of results delivered.