FAQ Crowd Testing

What services and products does Ubertesters offer to its clients?

Ubertesters offers a complete, end-to-end, software testing solution for digital products to help organizations beta test their digital products prior to launching it. The holistic solution includes:

  1. a crowd testing service of global, professional testers for hire with devices for most flexible and cost-effective global testing under real-life conditions
  2. offshore outsourcing services of remote QA experts on a full-time basis based in the company’s East European facilities

Thus, any organization in a need for software testing can find the right solution with Ubertesters to help them launch their product with confidence.

What is crowd testing?

Crowd Testing (Crowdsourced Testing) is an innovative QA solution that helps companies ensure their digital products - including apps, websites, SaaS platforms, and web applications - perform flawlessly under real-world conditions.

In crowd testing, quality assurance is carried out by a global community of freelance testers who use their own devices to identify bugs, defects, and usability issues, as well as provide valuable improvement suggestions. This approach enables brands to test their products with real users from their actual target audience before launch.

At Ubertesters, the entire testing process is managed end-to-end by our dedicated project managers, minimizing your management workload and delivering results quickly. Crowd testing offers the most flexible, efficient, and cost-effective way to scale your QA testing operations - fast.

Why use crowd testing?

Crowd testing enables organizations to involve a diverse group of testers using different devices - at a fraction of the cost and time required for traditional in-house testing. While often used as a complement to internal QA teams, in some cases it can fully replace them.

Key advantages of crowd testing:

  • Flexibility: Run tests anytime - scheduled or on short notice. The crowd is always available, even on weekends and holidays.

  • Device diversity: Access testers worldwide using virtually any device, OS, browser, or mobile carrier.

  • Scalability: Easily adjust the test scope - from 10 to 100+ testers - to gather meaningful results quickly.

  • Lower cost: Achieve powerful QA results at a much lower cost than traditional methods.

  • Fresh insights: Receive unbiased feedback from independent testers who bring a curious, outsider perspective.

  • Faster releases: Improve time-to-market by boosting pre-launch QA effectiveness.
  • Continuous testing: Evaluate your product at any development stage to ensure consistent quality and performance.

Who are your testers?

Our PrimeTesters are professional, vetted, experienced, global QA testers with their own devices that are looking for testing tasks. All of our QA testers were certified by us and went through our profound qualification process.

In addition, we have a large community of beta testers who have no QA background, but instead, focus on the user experience testing of your solution.

Our Testers are constantly being rated by both our customers and our internal team to ensure they meet the highest standards expected of them.

What devices and environments can you cover?

We provide access to thousands of real devices across 150+ countries, covering multiple OS versions, carriers, and environments.

All our testers use real devices. This ensures greater accuracy of the testing results. We use no emulators or simulators, only real people, with real devices, under real life conditions.

Do you offer testing done by professional QA experts or beta-testers for user experience testing?

In order to offer our clients a complete holistic solution, we offer both services based on our clients’ needs. The majority of our community of testers are certified, vetted, professional digital QA testers that are up for any QA testing task, whether it includes test case execution, or exploratory testing, or if the client requires functional testing, regression testing, interrupt testing, etc.

Another aspect of our community includes beta testers who have no QA background, but instead focus on the user experience of the solution. Ubertesters’ community of testers includes more than 80,000 people across the globe, ensuring that companies can gain accurate insight about their product and making sure they launch a well-tested product in the fastest and most affordable way.

How do you select your testers to join your team?

We match testers based on:

  • Device / OS / browser capabilities
  • Geographic location / language / locale
  • Domain experience or specialty (e.g. e-commerce, fintech)
  • Past performance / reliability / rating
  • Availability (time zone, etc.)

You can also specify custom tester criteria, such as having a particular device model, using a specific network condition, or possessing domain knowledge.

How do you ensure confidentiality?

All our testers, before they get the first testing project with us, must sign our Ubertesters’ strict tester’s agreement. It’s a comprehensive and detailed agreement to help establish the terms of relationship between Ubertesters and the community of freelance testers. The two most important parts of the tester’s agreement are the ‘Non-Disclosure-Agreement’ and the ‘Non-Complete’ parts. The NDA part includes strict guidelines regarding the tester’s commitment to keep all information about any 3rd party company, product and services in strict confidentiality and not to share any information with anyone else. Should the testers violate the confidentiality agreement and neglect to honor the commitment they face a lawsuit and could be required to pay financial damages and related costs.

Do I need to manage the test cycles by myself using your community of testers?

Ubertesters offers managed testing services. You get an assigned dedicated project manager, who is a QA expert, who studies your product, provides feedback and suggestions for a better testing process and turns into a single point-of-contact to manage the entire testing process. The project manager has an initial kickoff call with the client to better understand the needs and the product, then he/she assembles the team of testers, making sure they meet the client’s demands, and that they fully understand the testing requirements/instructions. The project manager also manages the entire testing cycle, filters the results and makes sure that the testers complete all the tasks. At the end of the cycle the project manager provides the client with a summary report of the test cycle. This reduces the client’s management overhead to almost none.

Is it possible to select a combination of mobile devices and OS’s that I want to have my app tested on?

Yes. When you submit your “Hire Testers” request, our project manager will get in touch with you in order to determine your testing needs and requirements. You may choose the desired combination of a device and operating system and this will be taken under advisement when building your testing team.

Can I use test cases when testing my digital product with Ubertesters?

Yes. Ubertesters’ platform supports test cases. You can create test cases in the project dashboard under “Tests” and they will be available for the testers. You can add a test case description and expected result. When starting testing, a tester may choose a particular test case, read the testing scenario and the reported issues will be associated with the chosen test.

At the end of the bug submission process, the tester can mark the test result as “Failed” or “Passed”, and these results will be accessible through the Ubertesters web dashboard for the manager as well.

What is the minimum number of recommended testers/devices per test cycle?

The main advantage of crowd testing is the ability to get a broader set of devices involved in testing. With today’s vast variety of mobile devices (especially Android) it is not guaranteed that all applications will work the same on all devices and in all locations.

The minimum number of devices that we recommend for a mobile application testing is 25 devices. This covers the top Apple devices, as well as different levels of Android devices (high-end, mid-level and low-end devices).

Will I communicate with all beta testers who test my app?

No. You will have your personal dedicated project manager assigned to your project, who will take care of the testing process and the testing team management. The project manager will communicate directly with you and can discuss any questions and extra requirements should appear.

How much does Crowd testing with Ubertesters cost?

At Ubertesters, we pride ourselves on being one of the most affordable and flexible crowd-testing companies in the industry. We offer various business models to provide customized solutions to clients of all sizes, from small startups to Fortune 500 companies. For more details on our pricing and to explore how we can tailor our services to meet your specific needs, please contact us at sales@ubertesters.com or Contact Us.

How do I pay for this service?

We accept all major credit cards, bank wire transfers, or Paypal payments.

If you wish to use any other payment method, please, feel free to contact us to discuss.

How soon can you start testing my app after the discussion of the requirements?

We can start testing mobile applications as fast as within 24 hours after all the requirements are clarified. If the requirements are more specific, such as demographics characteristics, or unique devices, the testing start time may take a few more days. However, even the most complicated requirements should not take more than 5-7 working days to start a test cycle. During our kickoff call and ongoing discussions we will ask you to specify the dates that are most suitable for you and we will do our utmost to meet your requirements.

What is the turnaround time to get testing results?

Once the test cycle begins, it takes our testers anywhere between 24-48 hours to report the results. At the end of the test cycle you are able to view all results within the Ubertesters robust platform, as well as getting a summary test cycle report from your assigned project manager once the test cycle is completed.

How do I see the testing progress?

You can easily monitor the testing progress and contribution of each tester through the Ubertesters’ web dashboard. When you log into your account and choose the revision that is being tested, you will see the “Issues” section where all reported issues appear in real-time. You can check all the details of the issues that the testers report.

How does Ubertesters differ from other QA providers?

Ubertesters delivers more than bug reports. We provide QA support across the entire product lifecycle, with a dedicated project manager, senior testing professionals, and a vetted community of testers in 150+ countries. Our platform ensures scalability, flexibility, and transparency.

Which industries benefit the most from crowdtesting?

Fintech, healthcare, gaming, telecom, retail, automotive, and any digital product that requires real-world validation.

Can I test both mobile and web apps with Ubertesters?

Yes. We support mobile (iOS, Android), web, desktop, IoT, and complex integrated systems.

How do you recruit and manage testers?

All testers are vetted, under NDA, and selected based on location, devices, and expertise. Our proprietary platform manages assignments, progress, and reporting.

Do you comply with GDPR and other regulations?

Yes. We fully comply with GDPR and international privacy standards.

Can you handle sensitive industries like fintech or healthcare?

Yes. We follow strict protocols, use anonymized data where possible, and assign only experienced testers for high-sensitivity projects.

Is there a minimum commitment?

No strict minimum. Many clients start with a pilot cycle to validate results.

Can I scale up or down?

Yes. Our model allows rapid scaling to match your release schedule.

Will I have a dedicated project manager?

Yes. Every client works with a dedicated project manager to coordinate test cycles, communication, and reporting.

What is the difference between crowdtesting and traditional QA?

Traditional QA relies on in-house teams and limited environments. Crowdtesting gives access to a global pool of real users, devices, and conditions, ensuring broader coverage and faster results.

Why choose Ubertesters over competitors?

We combine global vetted testers with senior QA expertise, a dedicated project manager, and proven experience across industries. Unlike others, we support clients throughout the entire product lifecycle with flexible, scalable solutions.

Do you provide test planning / consulting services (not only execution)?

Yes. We can assist in scoping tests, defining test strategy, prioritizing features, estimating coverage, and advising best practices. If desired, we can deliver a test plan or QA roadmap as a deliverable before execution.

How do I get started with UberTesters?

Simply sign up for a client account, describe your app or website, and define your testing goals. Our team will help you create a custom test plan and match you with qualified testers in your target market or device group. Most projects can begin within 24–48 hours.

Can I monitor testing progress in real time?

Yes. You can log in anytime to your dashboard to see test progress, live bug submissions, screenshots, videos, and tester activity in real time.

What kind of reports will I receive?

You’ll get:

  • Individual bug reports (with steps to reproduce, environment, screenshots, logs)
  • A summarized test report with metrics such as number of issues by severity, device, OS, or geography
  • Optional trend insights or recommendations for next steps

What if I disagree with a tester’s bug report?

You can comment directly on any bug inside the platform. Our QA team will review the feedback and, if needed, re-test or clarify the report. Transparency and collaboration are built into the workflow.

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